Frequently Asked Questions
Everything you need to know about your Derrimut 24:7 Gym gear and orders.
How long does shipping take for apparel and supplements?
Standard shipping typically takes 3-7 business days within Australia. Express shipping options are available at checkout for faster delivery.
What is your return policy for gym wear?
We offer returns on apparel within 30 days of purchase, provided items are unworn, unwashed, and have the original tags attached. Please note that for hygiene reasons, we cannot accept returns on opened supplements or shaker bottles.
Can I pick up my online order at a Derrimut 24:7 Gym location?
Currently, online orders are shipped directly from our central warehouse. However, you can purchase a wide range of gear and supplements directly at any of our 24/7 gym locations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later services like Afterpay and Zip Pay.
How do I track my order?
Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to the carrier's website to monitor your delivery status.
Are your supplements authentic and safe?
Absolutely. We only stock reputable brands and high-quality supplements that meet Australian regulatory standards to ensure you get the best results safely.